Billing & Subscription Rules
Billing & Subscription FAQ
Frequently asked questions about Pangolinfo billing and subscriptions. Find answers on payment issues, credit usage policies, and account management.
No. Credits are issued on a monthly basis and are only valid for the current month. Any unused credits will be cleared at the end of the cycle and cannot be carried over.
No. You can only use the credits that have been issued for the current month. If you need additional credits, you can purchase an add-on package.
You can choose one of the following options based on your needs:
- Purchase an add-on package at any time to increase your current month’s quota.
- Upgrade your plan to get a higher credit allowance (effective immediately).
No. Add-on packages can only be purchased if you already have an active subscription plan. Their validity period is aligned with your current subscription cycle.
No. Once purchased, add-on packages are non-refundable. Any unused portion will expire at the end of the billing cycle.
No, it will remain valid, but its validity period may be adjusted:
- Plan upgrade: The add-on package validity will be extended to the end of the new plan’s first billing cycle.
- Plan change: The add-on package validity remains unchanged and will expire at the end of the current subscription cycle.
- Plan change: Takes effect after the current subscription cycle ends. Suitable for planning changes for the next cycle or adjusting payment methods.
- Plan upgrade: Takes effect immediately. Your current plan will be terminated and replaced with the new one.
👉 Simple explanation: - Want to switch next cycle → Choose “Change”
- Want to switch immediately → Choose “Upgrade”
An upgrade essentially means “ending the current plan early + purchasing a new plan.”
The system converts the unused portion of your current plan into a monetary value, which is then used to offset the cost of the new plan. You only need to pay the difference.
Details:
- Monthly plan: The unused credits for the current month are converted into a deduction.
- Annual plan:
- Current month: Based on unused credits
- Remaining months: Based on the number of full unused months (partial months are not counted)
👉 Simple explanation:
Your previous payment is not wasted—it’s converted into credit toward your new plan, and you only pay the difference.
- Plan change: Takes effect after the current subscription cycle ends
- Plan upgrade: Takes effect immediately after payment and starts a new billing cycle from that day
Yes, but the method differs:
- Via plan change: You can switch at the end of the current cycle
- Via plan upgrade: Downgrading from annual to monthly is not supported (upgrades only allow moving to higher-tier plans)
Yes. You can turn off auto-renewal at any time in your account settings. Your current plan will remain active until the end of the billing cycle.
Yes, but only for enterprise customers who have completed business negotiations and signed a corporate agreement.
Postpaid customers will be granted access based on agreed pricing and quotas, and will be billed on a fixed billing date.
For applications, please contact your sales representative through official business channels.