Billing & Subscription Rules
Plan Upgrade Guide
Step-by-step guide to upgrading your Pangolinfo subscription. Includes information on price calculation and immediate credit allocation upon upgrade.
Applicable Scenario
You feel your current plan is insufficient and want to switch to a higher-tier plan immediately, with instant effect (no need to wait until the end of this month/year).
Rules
- Your current plan will be terminated immediately, and the new plan will start simultaneously.
- The new plan’s subscription starts on the day of successful payment.
- The new plan will calculate a full subscription cycle (monthly/annual) from the start.
- Any unused credits from your current plan will be converted proportionally to offset the new plan’s cost.
- Point Handling: Unused credits from your current plan will not carry over to the new plan but will be converted to a monetary value during the upgrade; the new plan will issue credits according to its own rules.
- Monthly Plans: Only unused credits within the current cycle are converted and applied proportionally to the new plan’s cost.
- Annual Plans: The upgrade will calculate separately: unused credits from already active months (converted proportionally) and the remaining full months of the subscription not yet started (converted at full month price, partial months not counted), and the total will be applied to offset the new plan’s cost.
Restrictions
- Once upgraded, the original plan cannot be restored.
- Offset amounts can only be applied to this upgrade order and cannot be withdrawn or transferred.
- If there is a pending new plan not yet activated, the upgrade cannot be performed.

