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VOC Insight MCP

Q&A

Error and troubleshooting Q&A for VOC Insight MCP.

Error CodeMeaningAction
UNAUTHORIZED / TOKEN_EXPIREDMissing or expired authCheck API Key and reconnect
BRAND_NOT_FOUND / 404Brand does not exist or is not owned by the current accountSelect the brand from the brand list
BRAND_ACCESS_DENIEDNo permission to access the brandConfirm account and brand ownership
BRAND_LIMIT_REACHEDKnowledge-space quota reachedUpgrade or remove old spaces
SOCIAL_QUOTA_EXCEEDEDNot enough points for collectionRecharge or contact the account admin
AI_QUESTION_QUOTA_EXCEEDEDNot enough AI analysis quotaRecharge, upgrade, or wait for quota reset
REFRESH_IN_PROGRESSCollection already runningWait and check progress instead of resubmitting
DATA_NOT_READYData is not readyWait for collection completion
JOB_NOT_FOUNDCollection job is missing or expiredRe-check the latest job
INVALID_INPUT / BAD_INPUTInvalid parametersFix inputs according to the error message

Common symptoms: 401 usually means missing or stale API Key; 0 posts after collection usually means the brand, keywords, or platforms did not match enough public content; long pending status usually means queueing or slow upstream platform response.

  • ChatWise Desktop is recommended.
  • Use https://voc.pangolinfo.com/mcp or the full URL with api_key.
  • Ask one clear question per turn when possible.
  • Do not enable multiple Pangolinfo servers pointing to the same URL at the same time.
  • If ChatWise reports tool-count or advanced-capability limits, that is a client-side limitation, not a Pangolinfo service error.
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